Sprints are Greyed out in Planning Mode
Platform Notice: Data Center - This article applies to Atlassian products on the Data Center platform.
Note that this knowledge base article was created for the Data Center version of the product. Data Center knowledge base articles for non-Data Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
Sprints appear greyed out in JIRA Agile Planning Mode as per the example below.
As this error is within the browser, nothing appears in the atlassian-greenhopper.log.
Note, the functionality of the sprints and the board are not affected, only the appearance.
Diagnosis
The behavior is not reproducible when all add-ons are disabled except JIRA Agile.
Cause
A conflicting add-on is interfering with the rendering of the board, causing issues to be greyed out. This is tracked in GreenHopper under JSWSERVER-9730 - CSS collision with jQueryUI and has been resolved in Agile 6.3.1
Workaround
To identify the conflicting add-on, please follow the steps below:
- Disable all add-ons except for JIRA Agile, see running JIRA in a safe mode.
- Enable the add-ons one by one to identify the conflicting add-on.
- Disable the conflicting add-on temporarily or upgrade the conflicting add-on to the bug fix release.
- Upgrade Agile to a version newer than the bug fix release.
Known conflicting add-ons:
| Plugin | Workaround |
|---|---|
| JIRA Capture/Bonfire | Upgrade to a version released after 2.6.8, for example 2.7.0.2. |
| Structure | Temporarily disable the add-on until HJ-1448 is resolved. When it is resolved, upgrade to version 2.4.3 or higher. |
| Table Grid Editor | Upgrade to Table Grid Editor v1.10.3. |
| JIRA Teamlead Calendar | Temporarily disable the add-on. |
| InProduct Translation | Temporarily disable the add-on. |