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An error message indicates: "You have exceeded the number of users allowed to use JIRA under your license":
For JIRA prior 4.x, the number of users with the
'JIRA Users' global permission is in excess of the allowed users in the license count.
For JIRA 6.x and above, the number of users with the
'JIRA Users', 'JIRA Administrators' or 'JIRA System Administrators' global permission is in excess of the allowed users in the license count. Resolution
If all the users with the 'JIRA Users' global permission need access to JIRA, upgrade your license though our website, or contact our sales team . Apply the new license in Updating your JIRA License Details. If you'd like to lower the number of users with JIRA access, you can disable some of the active users. Remove users from all groups with the 'JIRA Users' global permission (this is usually the jira-users group). Browse to
Administration >> Global Permissions. See
Managing Global Permissions. Check the groups listed in ' JIRA Users'. Browse to
Administration >> Group Browser.
Remove any unnecessary users from the groups with JIRA Users global permission (usually the 'jira-users' group).
Alternatively, you can restrict the number of users pulled in from your LDAP repository. See Reduce the number of users synchronised from LDAP to JIRA. Related Content
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