Symptoms

In JIRA 5.0 the Edit button no longer appears next to the Mail Service, as illustrated in the example below.

Cause

One of the features in JIRA 5.0 is a new email handler wizard. The following mail services are no longer editable within the services section as they are managed elsewhere.

• com.atlassian.jira.service.services.imap.ImapService
• com.atlassian.jira.service.services.pop.PopService
• com.atlassian.jira.service.services.file.FileService

Resolution

To access the new Mail Handler, refer to the below instructions:

1. Log in as a user with the JIRA Administrators global permission.
2. Select Administration > System > Mail > Incoming Mail to access the Mail Handlers section of the Incoming Mail page (below the POP / IMAP Mail Servers section).
   Keyboard shortcut: g + g + start typing incoming mail

Refer to the Configuring JIRA to Receive Email from a POP or IMAP Mail Server documentation for further information on setting up and making changes to the new Mail Handlers.