Unable to add custom notifications for a project
Platform Notice: Cloud Only - This article only applies to Atlassian products on the cloud platform.
Summary
When we try to add customized notifications for a project, the following error is thrown:
Something went wrong.
There was an issue updating your notifications preference, we're working on fixing it, please try again later.
Environment
Jira Cloud
Diagnosis
Upon checking the project permissions, it was found that the user didn't have the Browse Projects permission.
Cause
In Jira, issue notifications are not triggered if the user doesn't have permission to view the issue. For company-managed projects, this is governed by the Browse Project permission and Security levels (if configured).
For team-managed projects, it is governed by the project's Access Level, and the Project Role assigned to the user.
Solution
Since these options are available under the user's personal settings, the user customizing the notification for a project must have permission to view issues in that project. The above error indicates that the user doesn't have the required permissions in the project. The user should contact the Jira administrator or the project administrator to grant them the required permissions, which will fix this error.
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