Unable to see default avatar in email notification
Platform Notice: Server, Data Center, and Cloud By Request - This article was written for the Atlassian server and data center platforms but may also be useful for Atlassian Cloud customers. If completing instructions in this article would help you, please contact Atlassian Support and mention it.
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*Except Fisheye and Crucible
Problem
Default avatar is not displayed in email notifications
User/Custom avatars are not affected and displays correctly
Cause
Gravatars are disabled in JIRA. This is currently being tracked in JRA-43902 - Getting issue details... STATUS
Resolution
Enabling Gravatars in JIRA means users will not be able to use JIRA-specific avatars.
- Navigate to the General Configuration page
- Click the Edit Settings button
- Locate the option to Allow Gravatars and set to ON
- Click update to make sure the new setting is saved
Last modified on Feb 26, 2016
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