Unable to transition issue after upgrade plugin
Platform notice: Server and Data Center only. This article only applies to Atlassian products on the Server and Data Center platforms.
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Problem
Unable to transition newly created issue after upgrading plugins such as Jira Agile, Service Management , etc
- Missing transition buttons
Diagnosis
Diagnostic Steps
- Old existing issues from the same project/issue type are able to transition with no problem and able to see the transition button
- Only newly created issue after plugin updated are facing the issue
Cause
Workflow entry for the issue has incorrect state
Workaround
Try moving the issue to a new project or issue type, then moving it back.
Resolution
Use the Database Integrity Checker and fix any issue shown
Last modified on Nov 23, 2020
Powered by Confluence and Scroll Viewport.