Unable to transition issue in Active Sprint
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Problem
When user transition issue to status A to status B in Active Sprint view, the issue status is updated in the issue page but the issue did not move to the intended column.
Diagnosis
Check whether all the statuses of workflow is mapped in the board's column.
Check whether statuses have the right transition to intended status (Eg: In Progress -> Done)
Cause
Missing transition caused the issue failed to be transitioned to the intended column.
Solution
Resolution
Open the workflow used by the affected issues/project by going to Settings -> Issue -> Workflow and add a transition from the status where the affected issue current set to the status where user would like to transition. Please refer to the documentation below on how you can configure workflow and transitions: Working with workflows
Was this helpful?