Symptoms

When click on Issues tab, it thrown error "Server could not be reached."

The following appears in the atlassian-jira.log:

2013-07-16 21:04:55,220 http-bio-8080-exec-17 ERROR      [500ErrorPage.jsp] Exception caught in 500 page null
java.lang.reflect.UndeclaredThrowableException
	at com.sun.proxy.$Proxy460.getSearchResults(Unknown Source)
...
Caused by: java.lang.Exception: Couldn't find board, did you mean one of: Sample Scrum Project ?
	at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)
	at sun.reflect.NativeConstructorAccessorImpl.newInstance(Unknown Source)
...

Diagnosis

The problem is not reproducible when running in Safe Mode

Cause

When we click on the issues tab, JIRA opens the last search performed. If there is any issues in the search criteria, it would throw the exception.

Resolution

1. Enable safe mode and confirm that the issue is resolved
2. Re-enable the add-ons one by one and check which one is causing the issue
3. Raise the issue with the add-on vendor with the details. If the error is caused by an Atlassian supported add-on contact us at https://support.atlassian.com