User Profile Page Shows a Blank Screen
Platform Notice: Data Center - This article applies to Atlassian products on the Data Center platform.
Note that this knowledge base article was created for the Data Center version of the product. Data Center knowledge base articles for non-Data Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Problem
The User profile page shows a blank screen.
Environment
Jira Data Center
Diagnosis
The following appears in the atlassian-jira.log file:
/rest/appfusions/gplus/signin/latest/session [atlassian.googleplus.rest.GPlusSessionResource] Anti-request forgery token does not match
...
/secure/Dashboard.jspa [gadgets.renderer.internal.GadgetSpecFactoryImpl] Error occurred while retrieving gadget spec for rest/gadgets/1.0/g/com.appfusions.jira.google-apps-jira-auth:google-auth-gadget/gadgets/login.xml/secure/ViewProfile.jspa [webwork.util.ValueStack] query="/hasMoreThanOneProfileTabs" {[id="null" type="5" values=""]} {[id="hasMoreThanOneProfileTabs" type="8" values=""]}
java.lang.reflect.InvocationTargetException
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
...
Caused by: java.lang.NoClassDefFoundError: com/opensymphony/user/User
at java.lang.Class.getDeclaredMethods0(Native Method)
at java.lang.Class.privateGetDeclaredMethods(Class.java:2521)
at java.lang.Class.privateGetPublicMethods(Class.java:2641)
at java.lang.Class.getMethods(Class.java:1457)
at com.atlassian.jira.plugin.AbstractJiraModuleDescriptor$GhettoInitter.maybeInit(AbstractJiraModuleDescriptor.java:301)
at com.atlassian.jira.plugin.AbstractJiraModuleDescriptor$1.create(AbstractJiraModuleDescriptor.java:54)
at com.atlassian.util.concurrent.ResettableLazyReference$InternalReference.create(ResettableLazyReference.java:182)
...
Caused by: java.lang.ClassNotFoundException: com.opensymphony.user.User
at org.apache.felix.framework.ModuleImpl.findClassOrResourceByDelegation(ModuleImpl.java:772)
at org.apache.felix.framework.ModuleImpl.access$200(ModuleImpl.java:73)
at org.apache.felix.framework.ModuleImpl$ModuleClassLoader.loadClass(ModuleImpl.java:1690)FILL IN LOG
Cause
The Google Drive in JIRA add-on is incompatible with the current version of JIRA.
Resolution
- Download a compatible version of 'Google Drive in JIRA' from https://www.appfusions.com/display/GDOCSJ/Downloads+and+Notes
- Update the add-on through JIRA's Universal Plugin Manager as described in installing by file upload.