Users can't upload attachments when creating Jira issues
Platform Notice: Cloud, Server, and Data Center - This article applies equally to all platforms.
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Users don't have the option to attach or upload files to Jira issues during the issue creation process.
Ensure Attachments are enabled in Jira
- Navigate to
Settings > System
- Select Attachments
- Check if the Attachments configuration is set to ON
Unhide the Attachment field for the field configuration
- Navigate to the affected project
- Select Project settings
- Select Issues > Fields
- Edit the relevant field configuration
- Unhide the Attachment field
Grant the Create Attachments project permission
- Navigate to the affected project
- Select Project settings
- Select Permissions
- Scroll to the Create attachments permission and check which users, project roles, or groups are listed
- If necessary, edit the permission scheme and add the necessary users, project roles, or groups
Last modified on Mar 25, 2025
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