Workflow Transitions or Issue Edits Fail on Some Browsers

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Symptoms

When editing or moving issues through a transition, the action fails with a message like:

Unable to perform action
The issue no longer exists.
The current issue is null. Cannot display the issue.

Errors like the following are seen in the logs:

ERROR [webwork.multipart.MultiPartRequestWrapper] java.lang.reflect.InvocationTargetException

The problem may only occur on some browsers, most likely Safari. The problem may occur on some workflow transitions, but not others.

Cause

The HTML for an user-defined custom field has an id attribute, but is missing the name attribute.

Resolution

Add a name attribute for the user-defined custom field or remove the custom field.

Last modified on Mar 30, 2016

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