notification from JIRA listed as phishing emails

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Symptoms

When JIRA sends either standard notifications or user invitations to a mail server, they are listed as phishing attempts rather than legitimate emails.

Cause

The mail server is receiving a constant stream of concurrent multiple email notifications from the same sender which, in turn, triggers security measures on the server which handle these messages as phishing attempts.

Resolution

  • Check the base url of JIRA to see if it is set as a direct ip address with port number.

    Example: http://10.10.10.10:8080 

    Some email servers (such as Microsoft Outlook) will consider messages from non-DNS urls as phishing attempts. You can correct this behaviour by setting JIRA's base url to a url address such as http://my-jira.com.

  • Sometimes when certain mail servers receive multiple emails from the same sender security measures are triggered that will then list those emails as phishing messages. For this, it is best to check with the local mail server administrator for further assistance and confirmation.

Last modified on Feb 26, 2016

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