JIRA Service Desk 1.0 Documentation
Documentation for JIRA Service Desk 1.0.
Documentation for [JIRA Service Desk OnDemand] and [other versions of JIRA Service Desk] is available too. 
This example looks at how you might create a very basic SLA for your service desk:
All critical and blocker issues must be resolved within 24 hours.
SLA configuration
(click to see a larger view)
Example issue workflow
Overview
Content Tools
Apps
Log a request with our support team.
Raise an issue for our developers.
See answers from the community.
Tweet, blog and update our documentation.
Except where otherwise noted, content in this space is licensed under a Creative Commons Attribution 2.5 Australia License.