What's new
In JIRA Service Desk 1.2, we're making it easy to show your customers only what they need to see: you can keep your service desk team members using JIRA Service Desk and your customers working in the Customer Portal. In addition, we're making it easy for you to give all your users the right permissions according to their role in your team.
Finally, this release introduces the ability to create SLA times that are less than an hour so you can set SLAs that match your exact processes.