JIRA Service Desk Documentation Getting started with JIRA Service Desk Setting up JIRA Service Desk users Setting up service desks for your projects Working on a service desk Reports SLAs Providing self-help resources for your customers with a knowledge base JIRA Service Desk 2.2 Release Notes Best practices Reference Glossary On this page In this section Administrator Agent - JIRA Service Desk Collaborator Customer Customer Portal Issue - JIRA Service Desk Issue type Knowledge base Queue - JIRA Service Desk Report Request Request form Service-level agreement (SLA) SLA tracker Related content Crowd User's GlossaryGlossaryGlossaryData Manager - Computed dictionaryHow to implement glossary or canned responses in Jira applicationsData Manager - Dictionary ValuesData Manager - Dictionary GroupsClover-for-IDEA Glossary of TermsClover-for-Eclipse Glossary of TermsAdd or edit a definition Still need help? The Atlassian Community is here for you. Ask the community AdministratorAgent - JIRA Service DeskCollaboratorCustomerCustomer PortalIssue - JIRA Service DeskIssue typeKnowledge baseQueue - JIRA Service DeskReportRequestRequest formService-level agreement (SLA)SLA tracker Last modified on Feb 24, 2014 Was this helpful? Yes No It wasn't accurate It wasn't clear It wasn't relevant Provide feedback about this article In this section Administrator Agent - JIRA Service Desk Collaborator Customer Customer Portal Issue - JIRA Service Desk Issue type Knowledge base Queue - JIRA Service Desk Report Request Request form Service-level agreement (SLA) SLA tracker Related content Crowd User's GlossaryGlossaryGlossaryData Manager - Computed dictionaryHow to implement glossary or canned responses in Jira applicationsData Manager - Dictionary ValuesData Manager - Dictionary GroupsClover-for-IDEA Glossary of TermsClover-for-Eclipse Glossary of TermsAdd or edit a definition Powered by Confluence and Scroll Viewport.
