Customer

Customers, also known as JIRA Service Desk customers, are users who create requests for agents to work on.

Customers have access to the Customer Portal; they do not have access to the service desk interface in JIRA used by the service team. 

Customers can:

  • Create requests and track their own requests
  • Add public comments to their own requests
  • Add attachments to their own requests
Customers do not consume JIRA Service Desk licenses or JIRA user licenses. 

Last modified on Sep 1, 2014

Was this helpful?

Yes
No
Provide feedback about this article
Powered by Confluence and Scroll Viewport.