Customer
Glossary
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Customers, also known as JIRA Service Desk customers, are users who create requests for agents to work on.
Customers have access to the Customer Portal; they do not have access to the service desk interface in JIRA used by the service team.
Customers can:
- Create requests and track their own requests
- Add public comments to their own requests
- Add attachments to their own requests
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Last modified on Sep 1, 2014
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