Using service desk queues
Working on service desk projects
- Working with issues
- Searching for issues
- Managing your user profile
- Adding announcements
- Adding customers
- Adding request participants
- Using service desk queues
- Raising requests on behalf of customers
- Organizing work with versions
- Organizing work with components
- Workflows
- Using Jira on a mobile device
- Configuring dashboards
- View requests in the help center
On this page
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Customer requests become issues that you can view and work on in queues. Jira Service Desk comes with default queues that your administrator can update to automatically triage issues for your team. As an agent, you can see how many issues are in each queue, and switch between queues to work on the right issues at the right time.
You can easily navigate to your service desk queues at any time by selecting Queues from your project sidebar.
Switching queues
When you select Queues from your project sidebar for the first time, the secondary sidebar menu will open automatically. This sidebar displays all queues in your service desk project, as well as the number of issues in each queue. Simply select the name of the queue you wish to work from to view its issues.
To expand the view of a single queue, you can minimize your project sidebar by selecting and minimize your queue sidebar by selecting in the sidebar's upper right corner. When the queue sidebar is collapsed, a Switch queue dropdown will appear, which you can use to view a different queue or to reopen the queue sidebar:
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