Jira Data Center and Server mobile app
Jira Service Management is now officially supported in the mobile app! To get this version, you'll need to upgrade to Jira Service Management 4.15 or later. If you can't upgrade yet, you can continue using Beta. View latest documentation
We’ve officially started the Beta program for Jira Service Management mobile support. Read on for more details on how to access Jira Service Management on your mobile device.
Beta program
We’ve been working hard to bring some mobile love to Jira Service Management, and have finally reached the point where we can share the basic functionality with you. Jira Service Management is using the same Jira Server mobile app as Jira Core/Software, but the access isn’t enabled by default. You’ll need to enable it in your Mobile Plugin for Jira (described below). The mobile app is still missing some JSM-specific functionalities, which we’re working on right now.
You don’t have to sign up for our Beta program—it’s available for everyone and the only thing we’re asking for is that you share your feedback. So, go ahead and try it out!
About the app
Here’s what you’ll get, and what you can do in the app.
Available right now
Viewing Jira Service Management projects and requests
Commenting internally and externally
Notifications about request updates
Working on requests (creating, editing, linking, reassigning, responding to customers, etc.)
Viewing SLAs and planning which tasks need to be resolved first
What we’re still working on
Agent queues
Jira Service Management specific fields (Organization, Request type, Request participant)
Request support (Approvals, attachments)
Requirements
Jira Service Management
You’ll need to install the Mobile Plugin for Jira version 3.0.0 or later from Atlassian Marketplace, or upgrade to Jira Service Management 4.12 or later, which includes the plugin out of the box.
Device requirements
To use the app, your users will need a device with either:
Android 5.1 (Lollipop) or later, or
iOS 14 or later (iPhone, iPad or iPod Touch)
Downloading the app
If you already used our Jira Server app for Jira Software or Jira Core, you’re good to go, it’s the same app. If not, you can download it for Android or iOS.
Enabling access to Jira Service Management
Once you’ve taken care of all the requirements, you need to enable access to Jira Service Management Beta, which right now is hidden behind a dark feature. Here’s how to do it:
Enable the following dark feature in your Jira instance:
com.atlassian.jira.jsd.mobile
Ask your users to log out from the mobile app, and log in again. The Jira Service Management projects are now at your fingertips.
Considerations for administrators
Here are some things to consider when determining whether your users will be able to use the app.
Related pages and known issues
If you’re having problems with logging in or encountered some other issues, head on to our knowledge base articles that will tell you what to do: