Resetting the Login Count for a User

Confluence records the number of failed logins attempts made against each user account. When the login attempts exceed a preset number, the user will prompted to authenticate using CAPTCHA until they successfully log in.

If you are a Confluence Administrator, you can manually set the failed login count for a user back to zero.

To reset the failed login count for a user:

  1. Choose the cog icon , then choose General Configuration under Confluence Administration
  2. Choose Manage Users in the left-hand panel.
  3. Search for the required user and click the user in the search results. The 'View User' screen will appear.
  4. Choose Reset Failed Login Count' for the user. The 'Current Failed Login Count' will be reset to 0.

Related pages:

(warning) The information on this page does not apply if you have multiple Cloud apps. If you are only using Confluence Cloud, the information does apply.

Screenshot: Resetting the failed login count for a user

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6 Archived comments

  1. User avatar

    Allison Young

    Hello, Confluence developers.

    I want to know where these informations(last login time, last failed login time, total failed login count,current failed login count) are stored.In which table of the confluence database or in which log file?

    My boss let me list all the users' last login time and check the place of these information.


    Thank you very much.



    15 May 2011
    1. User avatar

      Deividi Luvison [Atlassian]

      Hey Allison,

      Basically all that information is stored at logininfo table (smile). In case you are in Confluence 5.2.3 or above you will also need to do a cross reference with user_mapping table so you can identify the username since the USERNAME column in logininfo table uses the hash from the user_mapping table.

      Thanks and Regards,
      David|Confluence Support Engineer
      22 Dec 2014
  2. User avatar


    Hello, I need this information too,

    We have trouble in CF 3.3 with loginproblems.

    Know you a way to disable the failed login counter?

    24 May 2011
  3. User avatar


    Wow the request for a way to disable failed login was asked in May of this year and it was NEVER answered? How is it this information is not available nor is the option to turn it off in Confluence available?

    30 Sep 2011
    1. User avatar

      Deividi Luvison [Atlassian]

      We do have that option (smile):

      Configuring Captcha for Failed Logins

      Thanks and Regards,
      David|Confluence Support Engineer
      22 Dec 2014
  4. User avatar

    Jennifer Tux

    We are using LDAP auth, it appears that the logininfo table does not capture the last login information because of that. Has anyone else had this problem? Where can we find this information if not in logininfo?

    19 May 2015
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