Can't create Support Zip or send support request
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
Can't create Support Zip or send Support Request
The following appears in the atlassian-fisheye-<date>.log:
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2013-07-17 15:41:57,444 ERROR [qtp84829166-23632 ] org.apache.velocity CommonsLogLogChute-log - ResourceManager : unable to find resource '/templates/xsrf-error-body.vm' in any resource loader.
2013-07-17 15:41:57,446 ERROR [qtp84829166-23632 ] fisheye TotalityFilter-logExceptionDetails - Exception "org.apache.velocity.exception.ResourceNotFoundException: Unable to find resource '/templates/xsrf-error-body.vm'" (com.atlassian.templaterenderer.RenderingException) while processing "/plugins/servlet/stp/view/support-zip/execute" (Referer:"https://crucible.epam.com/plugins/servlet/stp/view/")
com.atlassian.templaterenderer.RenderingException: org.apache.velocity.exception.ResourceNotFoundException: Unable to find resource '/templates/xsrf-error-body.vm'
at com.atlassian.templaterenderer.velocity.one.six.internal.VelocityTemplateRendererImpl.render(VelocityTemplateRendererImpl.java:113)
at sun.reflect.GeneratedMethodAccessor1911.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:606)
at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:307)
at org.springframework.osgi.service.importer.support.internal.aop.ServiceInvoker.doInvoke(ServiceInvoker.java:58)
at org.springframework.osgi.service.importer.support.internal.aop.ServiceInvoker.invoke(ServiceInvoker.java:62)
...
Caused by: org.apache.velocity.exception.ResourceNotFoundException: Unable to find resource '/templates/xsrf-error-body.vm'Cause
This is a bug in Support Tools plugin.
Updated on April 8, 2025
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