Error when creating Support Zip
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
The following appears in the atlassian-fisheye-<date>.log:
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2012-12-21 21:33:30,901 ERROR [btpool0-52 ] com.atlassian.support.tools.salext.bundle.ApplicationPropertiesInfoBundle ApplicationPropertiesInfoBundle-getFiles - Can't generate properties file.
com.atlassian.crucible.spi.services.NotPermittedException: You are not allowed to access repository test
at com.atlassian.crucible.spi.impl.DefaultRepositoryService.getRepository(DefaultRepositoryService.java:87)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:309)
at org.springframework.aop.framework.ReflectiveMethodInvocation.invokeJoinpoint(ReflectiveMethodInvocation.java:183)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:150)
at org.springframework.aop.aspectj.MethodInvocationProceedingJoinPoint.proceed(MethodInvocationProceedingJoinPoint.java:80)
at com.cenqua.crucible.hibernate.WithSessionAspect.doCloseSession(WithSessionAspect.java:37)
Cause
Support Tools plugin create the Support Zip based on the user permission to access the repository.
Workaround
This error can be ignored. Refer to the plugin bug for the fix version.
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