Notification not working

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No emails are sent from Fisheye/Crucible. The following appears in the fisheye-debug-<date>.log:

2012-10-30 14:21:13,087 ERROR [notificationManager1 ] com.cenqua.crucible.notification.DefaultNotificationManager-processNotification - Error processing notification
No signature of method user matches the arguments
The problematic instruction:
==> ${navBuilder.user(participant.user.FEUser)} [on line 12, column 30 in crucible/html/review-participant-row.ftl]
 in user-directive a [on line 12, column 9 in crucible/html/review-participant-row.ftl]
 in user-directive participantRow [on line 30, column 21 in crucible/html/review-summary.ftl]
 in user-directive reviewSummary [on line 36, column 33 in crucible/html/crucible-layout.ftl]
 in user-directive layout [on line 8, column 1 in crucible/html/batch-state-note.ftl]
Java backtrace for programmers:
freemarker.template.TemplateModelException: No signature of method user matches the arguments
	at freemarker.ext.beans.MethodMap.getMemberAndArguments(
	at freemarker.ext.beans.OverloadedMethodModel.exec(
	at freemarker.core.MethodCall._getAsTemplateModel(
	at freemarker.core.Expression.getAsTemplateModel(
	at freemarker.core.Expression.getStringValue(


The email template is modified and does not work with Fisheye/Crucible


  1. Stop Fisheye/Crucible
  2. Restore the original email template files at FISHEYE_HOME/template
  3. Start Fisheye/Crucible
Last modified on Jul 31, 2018

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