Create and work with issues

An issue is the most basic entity in Jira Core. Depending on your team and its needs, issues can represent different things. In the Dragon Design Tees project example, each issue would represent the work needed to create and complete new t-shirt designs. 

Create your first issue 

Let's create an issue to track the creation of a new t-shirt design.

  1. Click  in the sidebar
  2. Fill out the fields using the sample data is shown below (Only the fields with * are mandatory): 
    • Project: Dragon Design Tees
    • Issue Type: Task
    • Summary: Create a contractor resources spreadsheet
    • Description: The spreadsheet must contain a breakdown of all contractors and specific skill sets.
    • Leave all other fields blank or at their default values.
  3. Click Create
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You can quickly add multiple issues to a project from the board. To do this, select + Create in the left-most board column, complete the summary and save. Note that if you have any mandatory fields for issues you create, clicking + Create will take you to the Create dialog.

A confirmation message will display for a few seconds. Make a note of the issue key of your new issue (DT-1, for example).

Create two more issues to familiarize yourself with the process. Select the Create another check-box at the bottom of the Create issue dialog to keep the dialog open after you click Create.

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We've released a new issue view for Jira Core boards, and we've started to roll it out for the full-page issue view and project issue navigator. The issue detail view will look a little different, some procedures will change slightly, and we have a new editor with markdown support. Take a look at our info page to see what's changed and get the latest updates.

  1. Quick add buttons: Add attachments, subtasks, linked issues, and content from Atlassian Marketplace apps.
  2. Watch and more actions: Watch the issue, and perform other issue actions like move and clone.
  3. Transition issues: Quickly get from to-do to done, and any status or workflow step in between.
  4. Show more issue details: Reveal all issue fields, including fields that don't yet have values.

Edit an issue 

You can edit your issue to add more information, attach new files or screenshots, and add metadata like labels.

  1. In your project, select Issues from the project sidebar and open the first issue you created.
  2. Click the Priority field and change it to "Critical" 

Transitioning the issue 

Every issue has a lifecycle. In Jira Core, the lifecycle of an issue is managed by a workflow. A workflow consists of issue statuses—like To Do and Done—and the transitions between each status. In this step, you'll start working on your issue by transitioning it from To Do to In Progress.

  1. Select the first issue you created (DT-1)
    The issue should be in the To Do status.
  2. Select the current status of the issue and change it to In Progress

Notice that resolving an issue prompts you to enter more information, whereas starting progress on the issue didn't. Some issue transitions have screens associated with them in the workflow associated with your project.

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You can also drag an issue from one column to another on a board to change its status.

Assign the issue to another user 

You can better manage your work by assigning issues to other members of your team. 

  1. Open one of the issues you have created 
  2. Click the Assignee field
  3. Type emma in the Assignee field and select her as the assignee from the drop-down list that appears

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Press i on your keyboard to quickly assign an issue to yourself, or press a to open the assignee picker and assign it to someone else.

Awesome! You've created some issues, edited one, and assigned another to a member of your team. You're really getting the hang of working with issues. Now, you'll learn how to best search for the issues you need to work on.

Last modified on Aug 28, 2018

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