Get started as a service desk agent
Get to know your queues
See your team's to-do list and learn how your team prioritizes customer requests.
Dive into a request – we call them "issues"
Everything you need to know about working with a customer.
Check out the help center and customer portal
View the web portal and forms your customers use to request your help.
Learn more about email
Find out your service desk's email address and how emails turn into requests.