Contacting HipChat Server Support
Gather a set of logs from your HipChat Server by running
hipchat diagnostics -b at the system's terminal/command-line interface to include when raising a support request. Please be sure to include the passphrase for the log bundle and a HipChat Server support engineer will review your issue as quickly as possible.
Need your Support Entitlement Number (SEN)? Head to Server admin > License.
Got comments? Feature requests? Add a suggestion. Your fellow HipChat Server users can review and vote on them.
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