Admin received alerts email "failed to start (exit status 0) – /etc/init.d/user-sync: Starting user-sync... ok"
Platform Notice: Server and Data Center Only - This article only applies to Atlassian products on the server and data center platforms.
This is for an outdated version of Hipchat Server
This article applies to a version of Hipchat Server which will be deprecated soon. After that period the version will no longer be supported.
The following versions have been deprecated:
- Hipchat Server 1.3 (EOL Date: Aug 17, 2017)
- Hipchat Server 2.0 (EOL Date: Jun 17, 2018)
- Hipchat Server 2.1 (EOL Date: Dec 8, 2018)
The following version will be deprecated soon:
- Hipchat Server 2.2 (EOL Date: May 30, 2019)
You can read more about Atlassian's End of Life policy here.
You should upgrade to a more recent version of Hipchat Server as soon as you can to take advantage of new features, and security and bug fixes.
After a server upgrade to 2.0 build 1.4.1, admin started to receive the following alerts emails:
Action: alert Desc: failed to start (exit status 0) – /etc/init.d/user-sync: Starting user-sync... ok Event: Execution failed Service: java
Starting from server v1.2 build 1.2.8, user-sync service is no longer used but the file exists on the server v2.0 build 1.4.1 hence admin received the misleading email. Note: This however does not imposed any harm to the server.
Run the following command to disable alerts for user-sync:
sudo dont-blame-hipchat service monit start monit summary monit stop user-sync || true rm -f /etc/monit.d/user-sync.monitrc /usr/sbin/update-rc.d -f user-sync remove || true rm -f /etc/init.d/user-sync dpkg --purge hc-user-sync
Internally, we're working on a script to clean this up in the upcoming Hipchat Server release.