Admin received alerts email "failed to start (exit status 0) – /etc/init.d/user-sync: Starting user-sync... ok"

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Platform notice: Server and Data Center only. This article only applies to Atlassian products on the Server and Data Center platforms.

Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.

*Except Fisheye and Crucible

This is for an outdated version of Hipchat Server

 This article applies to a version of Hipchat Server which will be deprecated soon. After that period the version will no longer be supported.

When will my version be deprecated?

The following versions have been deprecated:

  • Hipchat Server 1.3 (EOL Date: Aug 17, 2017)
  • Hipchat Server 2.0 (EOL Date: Jun 17, 2018)
  • Hipchat Server 2.1 (EOL Date: Dec 8, 2018)

The following version will be deprecated soon:

  • Hipchat Server 2.2 (EOL Date: May 30, 2019)

You can read more about Atlassian's End of Life policy here.

You should upgrade to a more recent version of Hipchat Server as soon as you can to take advantage of new features, and security and bug fixes.


After a server upgrade to 2.0 build 1.4.1, admin started to receive the following alerts emails:

Action: alert
Desc: failed to start (exit status 0) – /etc/init.d/user-sync: Starting user-sync... ok
Event: Execution failed
Service: java


Starting from server v1.2 build 1.2.8, user-sync service is no longer used but the file exists on the server v2.0 build 1.4.1 hence admin received the misleading email. Note: This however does not imposed any harm to the server.


Run the following command to disable alerts for user-sync:

sudo dont-blame-hipchat
service monit start
monit summary
monit stop user-sync || true
rm -f /etc/monit.d/user-sync.monitrc
/usr/sbin/update-rc.d -f user-sync remove || true
rm -f /etc/init.d/user-sync
dpkg --purge hc-user-sync

Internally, we're working on a script to clean this up in the upcoming Hipchat Server release.

Last modified on Jan 19, 2018

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