Admin received alerts email "failed to start (exit status 0) – /etc/init.d/user-sync: Starting user-sync... ok"
Platform notice: Server and Data Center only. This article only applies to Atlassian products on the server and data center platforms.
This is for an outdated version of Hipchat Server
This article applies to a version of Hipchat Server which will be deprecated soon. After that period the version will no longer be supported.
You should upgrade to a more recent version of Hipchat Server as soon as you can to take advantage of new features, and security and bug fixes.
Problem
After a server upgrade to 2.0 build 1.4.1, admin started to receive the following alerts emails:
Action: alert
Desc: failed to start (exit status 0) – /etc/init.d/user-sync: Starting user-sync... ok
Event: Execution failed
Service: javaCause
Starting from server v1.2 build 1.2.8, user-sync service is no longer used but the file exists on the server v2.0 build 1.4.1 hence admin received the misleading email. Note: This however does not imposed any harm to the server.
Resolution
Run the following command to disable alerts for user-sync:
sudo dont-blame-hipchat
service monit start
monit summary
monit stop user-sync || true
rm -f /etc/monit.d/user-sync.monitrc
/usr/sbin/update-rc.d -f user-sync remove || true
rm -f /etc/init.d/user-sync
dpkg --purge hc-user-syncInternally, we're working on a script to clean this up in the upcoming Hipchat Server release.