All Hipchat knowledge base articles
- Hipchat Data Center knowledge base
- Troubleshooting
- Video calls
- Installation
- Linux Clients
- Windows Clients
- How to clear Hipchat for Windows client caches and local data
- Unable to launch Windows 4.0 client with error MoveFile failed; code 3
- How to disable automatic update prompt in Hipchat for Windows v4.0
- Launch Windows 4 Client on Startup
- Forced to update Hipchat for Windows
- Unable to download Hipchat for Windows
- Windows Hipchat client crashes immediately on launch
- Sending Windows client logs to Support for versions 4.0+
- Mac Clients
- Upgrades
- How do I change my email address?
- Integrations
- Hipchat limited connectivity in Jira Server
- Confluence Integration Fails to Send Notifications to Hipchat From Specific Spaces
- Unable to select organisation and team when setting up Asana integration with Hipchat
- Hipchat Integration with GitHub - The repository you entered either does not exist or you don't have admin access to it
- How to Set Up Pivotal Tracker integration with Hipchat
- How to Setup Zendesk Integration with Hipchat
- How to Setup MailChimp Integration with Hipchat
- How to use bots in Hipchat
- Hipchat Server KB articles
- Most common questions for Hipchat Server and Hipchat Data Center
- Using the Auto-Archive script for HipChat Server
- How to make HipChat Server 'read only'
- HipChat Server Performance Tweaks
- How to locate the API v2 documentation bundled inside HipChat Server/Data Center
- How to Check HipChat Server API Token Expiration
- "ERR Client sent AUTH, but no password is set" during 'hc-migrate' export
- HipChat Server: How to Obtain Users with Admin Access
- How to list add-ons/integrations recently used
- How to export Hipchat Karma points
- HipChat Server / Data Center: How to Flush the Mail Queue
- Unable to add user at this time
- HipChat Server: Cannot Access admin Backend through Terminal / SSH
- HipChat Server: "There was an issue creating this room" Error on iOS
- How to extract the private chat history between two users
- Export fails with "Couldn't encrypt the file"
- Readstate read/unread notifications and tracking across chat clients not working for Hipchat Server and Data Center
- How to Stop & Start HipChat Server / HipChat Data Center
- Export fails with "Error: 500 Server Error: INTERNAL SERVER ERROR for url: http://localhost:7777/export/group/1"
- Upgrade to Hipchat Server 2.4.x fails; system is unusable with "Something went wrong try again later" in the UI
- How to Activate Users on HipChat Data Center Without Email Server
- HipChat Server / Data Center: How to capture client type usage stats
- HipChat Server / Data Center: How to Turn Off Desktop Client Update Notification
- Change backend IP addresses of Postgres, Redis and NFS for Hipchat Datacenter Nodes
- HipChat Server: JIRA Issue Preview is Not Working
- HipChat Server fails with [Errno 30] Read-only file system error
- Gearman doesn't start and is not monitored by Monit - No email and push notifications
- How to find the server ID of my Hipchat Data Center deployment?
- HipChat Server: Unable to Create Users After Hitting Maximum License Count
- How to update the base URL/FQDN of Hipchat Data Center
- How to upgrade to a specific or old version of Hipchat Server
- How to configure a basic Nginx reverse proxy for Hipchat Data Center
- How to enable the Monit GUI to monitor the Hipchat Data Center nodes
- "There was a problem connecting to the marketplace" when using the Chrome Browser
- Video is enabled in private conversations and disabled in rooms
- Chat History Export fails with - 400 Incorrect JSON value: Expecting value: line 1 column 1 (char 0)
- Directory sync fails with - error - Could not connect to Coral (Hipchat API) at: http://127.0.0.1:8080/v2
- Hipchat Server - "Error: Unable to Start Session" When Launching Chat Session After Upgrade Process
- How to open a Hipchat Server diagnostic bundle
- Login fails with "The email and password you entered don't match." after VM reboot
- Android users in China do not get push notifications
- How to configure a basic Apache reverse proxy for Hipchat Data Center
- pre-configure the Linux client with a Hipchat Server URL
- How to Check Hipchat Client Version (Desktop & Mobile)
- Disable Local Login (Admin & Users) for Hipchat Server / Hipchat Data Center
- Users are not receiving emails or push notifications in Data Center
- How to migrate from Hipchat Server to Hipchat Data Center
- Android app on Android 5+ cannot connect to Hipchat Data Center
- How to re-enable the setup wizard in Hipchat Data Center
- How to patch Hipchat Server for CVE-2017-14585
- How to collect logs from all nodes in Hipchat Data Center
- Data Center configuration fails with "ERROR Couldn't initialize the database" while executing a "ON CONFLICT" clause in Postgres
- How to set up a basic HAProxy reverse proxy for Hipchat Data Center
- How to set up a basic NFS server for Hipchat Data Center
- How to set up a basic Redis cache for Hipchat Data Center
- How to set up a basic PostgreSQL database for Hipchat Data Center
- Hipchat Data Center: CentOS NFS Mount Failure
- Can't integrate Jira, Confluence or Bitbucket Server and Hipchat Server with java.net.SocketException: Connection reset
- Hipchat Data Center / Hipchat Server: Troubleshooting Jira Integration
- Cannot integrate Jira/Confluence/Bitbucket Server and Hipchat Server/Data Center with ClientHandlerException
- Cannot apply Atlassian Data Center Stack License to a Hipchat Server
- Android mobile app disconnects and fails to reconnect with Send button grayed out
- Loading user presence status or chat history is very slow on iOS devices (iPhone and iPad)
- Hipchat Server services start slowly
- Unable to add users to a newly deployed Hipchat Data Center
- Removing Emoticons on Hipchat Data Center
- Audit Scan Failure due to SSH Diffie-Hellman Modulus <= 1024 Bits (Logjam) port:22
- Hipchat Server: Data Center mode detected, scanning subnet: XXX.XXX.XX.X/XX After Reboot
- Permanently remove emoticons from Hipchat Data Center 3.0.1
- LDAP password reset doesn't disconnect/kick out user
- Hipchat Data Center configuration fails with "Operation not Permitted" when trying to write to the NFS file store.
- How to change files maintained by Chef in Hipchat Server
- Login page reloads and doesn't let the user in, no error is shown in the UI
- File Attachments and Emoticons on Hipchat Server are Missing after a Migration.
- How To List Integrations Installed in All Rooms from Hipchat Server
- Hipchat Server Web Interface Inaccessible and Shows a "Services Starting" Message
- Jira Hipchat integration shows OAUTH FAILURE status
- Cannot integrate Hipchat Server with two (or multiple) Jira Server instances
- Unable to complete Hipchat Server export due to insufficient disk space
- Hipchat Server is unavailable after updating SSL certificate
- "Couldn't upload the file" error due to low disk space on Hipchat Server
- Notifications fail due to missing curler service
- Jira integration with Hipchat Server failed with HTTP error 502
- Unable to connect to Hipchat after upgrading Hipchat Server to version 2.1.3 and newer
- Files are missing after upgrading to Hipchat Server 2.2.3
- Directory users unable to login as 'Active Directory server' is not functional during authentication
- How to migrate emoticons to a different server
- Hipchat Server synchronization with LDAP fails with javax.naming.CommunicationException: domain.com:389 [Root exception is java.net.SocketTimeoutException: connect timed out
- How to add a custom HTML page to Hipchat Server
- How to use the Hipchat Server Support Toolkit
- Updating the license fails with "Cannot write license to file, please contact Hipchat support"
- How to check for active and inactive users on Hipchat Server
- How to remove global emoticons in Hipchat Server
- Can I change the time zone in the Hipchat Server console?
- How to change the username and the SSH password for the admin user
- monit scissortail alerts are received after upgrade from 1.1.x to 2.x
- File upload from the desktop client fails with: Couldn't upload the file
- How to set up additional user for sudo access in Hipchat Server
- Cannot synchronize all users from an Active Directory filter
- How to locally host the GitHub for Hipchat integration
- SSL certificate errors on OS X 10.11.x when using internally signed CA certs
- The MSI client installation is incomplete
- "Something Went Wrong" Error when logging in with OneLogin
- Unable to Make Video Calls with Error "Sorry, you're not allowed to join this call" When Hipchat Server Has Invalid Server Time
- Directory page in Hipchat Server is not loaded after directory synchronisation runs
- Hipchat Server Upgrades to 2.2.0 fail to complete or pause requesting user input
- How to pre-configure the Windows client with a Hipchat Server URL
- Increase the v2 API rate limit
- How to display all audit log events in one page
- Mobile Client Usage Guide
- Hubot stopped working on Hipchat Server v2.0.7 and later
- Known issues and limitations of external directory synchronization
- Android app on Android 4.x and older cannot connect to Hipchat Server 2.0.4 or 2.0.7+ with Unable to reach server domain
- Unable to install integrations on Hipchat
- Hipchat Video setup fails on servers behind a proxy
- Integration unable to reach Hipchat Server 2.0.4 or 2.0.7+ with SocketException: Connection reset
- Hipchat Server upgrade hit into lock errors
- Hipchat Server upgrade stalled and eventually timed out while executing apt-get-update-build-essentials
- Hipchat clients unable to connect to Hipchat Server: Couldn't load Hipchat
- Rooms were deleted/vanished/disappeared with no apparent reason
- Hipchat4 Debian client doesn't connect
- Integration stopped working after upgrade to 2.0.7
- LDAPS integration with Hipchat Server fails with SSLHandshakeException - PKIX path validation failed: java.security.cert.CertPathValidatorException: Path does not chain with any of the trust anchors
- External XMPP ports 5222, 5223 disabled by default in Hipchat Server 2.0.7
- Hipchat Server /var/log is full
- Soft lockup messages from Linux kernel on Hipchat Server
- Confluence Glance preview unable to load in Hipchat clients
- How to force network configurations and routes
- How to schedule a recurring job (cron job)
- Upgrade fails with SHA512sum mismatch
- Hipchat Server upgrade throws error STDERR: dpkg: dependency error for libc6
- Online increase of the log partition's disk space
- Hipchat Server upgrade fails with Chef error
- Mixed content generates a blank 'Configure' tab for the Jira integration in Hipchat Server.
- User receives a "You reached the maximum number of sessions in Hipchat. Try disconnecting some of your clients" when trying to start a chat session.
- Hipchat Server hosted in AWS is not reachable via IP address or FQDN after root volume migration to China region
- Hipchat Server upgrade fails with cannot execute binary file
- Hipchat Server Export Fails with a Socket Timeout Error
- ResourceError("Redis get failed. args=['group:1'], host='localhost'",) Causing the Hipchat Server Web Interface to be Inaccessible
- Crowd service is not restarted using "hipchat service --restart" or "hipchat upgrade --restart"
- PagerDuty integration is not working in Hipchat Server
- Unable to receive push notifications and emails on Hipchat Server
- Hipchat Server upgrades fail due to missing lvm2 package
- Hipchat Server database passwords do not match
- Hipchat Server UTC time is incorrect
- Users are receiving multiple confirmation emails from Hipchat Server
- Where can I download old releases of the Hipchat Server OVA/AMI?
- All rooms topics keep loading in Mac client
- Directory page in Hipchat Server is inaccessible with error code 503
- Some functionalities are broken after updating Hipchat Server hostname
- Hipchat Server networking malfunctions after migrating the Virtual Machine to a new VMWare 6 cluster
- User received "Hipchat Server not found. Please ensure that the address is correct." when trying to connect Mac 4.0 client with Hipchat Server 1.4.1 on self-signed certificate
- Uploaded files can't open and emoticons aren't loaded on Hipchat Server behind proxy
- Cannot configure a static IP address on Hipchat Server 1.4.1
- Hipchat Server CPU Spike caused by _ohai_btf.py processes after 1.4.1 upgrade
- Admin received alerts email indicating Gearman not running
- Hipchat Server upgrade fails with the error ImportError No module named datetime
- How to access to the files inside of an Elastic Block Store volume
- How to perform offline upgrades in Hipchat Server
- What data is sent to the Internet for push notifications?
- Hipchat Server OVA import to VirtualBox fails with Phenom II X4 processor
- Functionality lost as Hipchat Server/Data Center license expires
- How to identify and change the Owner user in Hipchat Server
- The certificate is not valid (host name mismatch) error when trying to connect desktop client with Hipchat Server
- Integrations no longer send notifications to rooms after server upgrade
- Mobile clients randomly disconnect when connected to Hipchat Server
- Error: Can't reach the Hipchat services when triggering Hipchat Server export
- How To Import A Hipchat Server License Via The Command Line
- Unable to find or to install Envoy integration with Hipchat Server
- How to patch Hipchat Server for CVE-2015-7547
- LDAP User Unable to Login to Hipchat Server due to Membership in Restricted Group
- Uploading files in Hipchat Server fails with error "Could not find bucket"
- Hipchat Server fails to upgrade due to mariadb unmet dependencies error
- Troubleshooting emails fail to be sent out from Hipchat Server
- How to send an email from the Hipchat Server terminal
- Windows / Linux Configuration File
- LDAP synchronisation fails with javax.naming.CommunicationException: Request: 2 cancelled
- Hipchat Server is inaccessible after an upgrade to 1.3.7 or later due to services unable to connect to database
- "Unable to create account. Looks like something broke - we'll investigate right away" when trying to register account via Invite URL
- How to Generate API Keys for Content Previews and Configure it in Hipchat Server
- How to switch external user directories in Hipchat Server
- Is there a stand-alone installer package available for Hipchat Server?
- Elasticsearch Fails to Start due to Incompatible Java Version
- 'Something's gone terribly wrong. We've informed headquarters' when launching the Web Client
- Hipchat crashes when trying to synchronise an AD Server with problem 2006 (BAD_NAME)
- Can't integrate Jira and Hipchat due to "java.lang.RuntimeException: Could not generate DH key pair"
- Authentication Failed Due to Broken Crowd Cache File
- Hipchat Server displays Fatal error: Call to a member function when accessing the Web Interface
- Troubleshooting Hipchat Server Export and Import
- Troubleshooting Hipchat Server Upgrades
- Connection Status Of Hipchat Integration With Atlassian products are Shown As 'Not Connected' (Features are Working)
- Error On Link Click In Windows 10 "Windows cannot find 'h'. Make sure you typed the name correctly, and then try again."
- Hipchat Server displays 'We've been notified and will fix this issue' when connecting through a web browser
- Hipchat Server Integration Fails Due to Error "The value must be an absolute URL"
- Hipchat Server is not listening on ports 5222 and 5223
- How to Configure rsyslog In Hipchat Server
- Error: VT-x is not available (VERR_VMX_NO_VMX) in Virtualbox
- Alerts Email Failed To Be Updated
- Hipchat Unable to Load Chat History using Hipchat Server
- Hipchat Server throws Fatal Error during Setup
- Admin received alerts email "failed to start (exit status 0) – /etc/init.d/user-sync: Starting user-sync... ok"
- Can I Update VMWare Tools in Hipchat Server separately?
- How To Enable Debug Logging for Authentication in Hipchat Server
- Unable to find the groupname of the principal error when connecting to an OpenLDAP/FedoraDS directory
- Hipchat Server synchronizes all users from Crowd directory
- User Object Filter Size Limit Reached
- What is conf.btf.hipchat.com?
- How To Set DHCP During OVA Import If Server Can't Boot Up
- Hipchat Server SSL Installation and Troubleshooting Guide
- Directory Users Unable to Update Job Title
- Is Hipchat Server affected by Leap Second?
- Unable to decrypt file while importing into Hipchat Server
- There was a problem uploading the avatar. Please try again later.
- How to transfer files from Hipchat Server on a Windows workstation
- Hipchat Server is stuck on the configuration wizard
- Chat services are down due to broken ./virtualenv/*
- How To Install LDAP SSL Certificate into Hipchat Server Keystore
- Can I add package sources to update Hipchat Server or update Hipchat Server components separately?
- Hipchat Server disk space is full
- Connection failed: "XMPPERROR establishing connection with Server" when connecting with mobile clients.
- Troubleshooting Failed Integration Installations
- Cannot integrate Hipchat Server with Confluence or Jira with SSLHandshakeException
- Cannot Generate License due to Absence of Server ID
- User directory sync fails with LDAP Error Code 49
- LDAP response read timed out
- Admin receives "Unable to add user at this time" when trying to add new user because Hipchat Server License is invalid
- Troubleshooting tip #1: apply configurations and restart services
- Hipchat apps do not have image previews
- Locked out of the Hipchat Server Web UI
Last modified on Jan 19, 2018
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