All rooms topics keep loading in Mac client
Platform Notice: Server, Data Center, and Cloud By Request - This article was written for the Atlassian server and data center platforms but may also be useful for Atlassian Cloud customers. If completing instructions in this article would help you, please contact Atlassian Support and mention it.
This is for an outdated version of Hipchat Server
This article applies to a version of Hipchat Server which will be deprecated soon. After that period the version will no longer be supported.
You should upgrade to a more recent version of Hipchat Server as soon as you can to take advantage of new features, and security and bug fixes.
Problem
After a Mac client restart, all rooms topics kept loading. However, the same problem is not observed on the web client. The following screen shot is what the affected user sees in the Mac client:
Diagnosis
User can try to log out from the client and re-login to clear the cache.
Cause
The client cache is broken.
Resolution
In case a client restart and a re-login did not help, proceed to clear Mac client preferences by following the instructions here.