Problem

The following appears in your Hipchat client.

Diagnosis

Environment

• Hipchat Windows or Linux desktop app.

Diagnostic Steps

• Ensure all diagnostic steps have been taken as mentioned in Unable to sign in to the Hipchat desktop app.

Resolution

• Enable logging in Sending Windows/Linux Client Logs to Support
• Reproduce the error above, and send the logs over to Hipchat Support at support.atlassian.com for further assistance.

• Log files can be found easily at Desktop by selecting Log to File (Desktop or home) for Windows