Can I add package sources to update Hipchat Server or update Hipchat Server components separately?

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Platform notice: Server and Data Center only. This article only applies to Atlassian products on the Server and Data Center platforms.

Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.

*Except Fisheye and Crucible

Answer

Hipchat Server is configured to pull package updates from a particular location and does not connect to the standard sources for operating system updates. This limitation has been imposed intentionally, due to the dependencies on which the application relies.

Any changes to Hipchat server update sources, unofficial updates to packages, installation of additional packages not included with Hipchat Server, Ubuntu update, database update, etc. may cause the application to perform poorly or have unexpected problems. Hipchat Server upgrade process (hipchat upgrade -u) or via the web UI is the only supported way and that will include software upgrades to the server, as well as upgrades to the OS, when required. Hipchat Server is a virtual appliance, users are not meant to upgrade internal components on their own. If otherwise users are no longer in a supported configuration.

Please refer to Upgrading Hipchat Server for steps to update Hipchat Server, including its dependent packages.

Last modified on Jan 19, 2018

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