Cannot integrate Hipchat Server with two (or multiple) Jira Server instances
Platform notice: Server and Data Center only. This article only applies to Atlassian products on the Server and Data Center platforms.
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Problem
You are unable to connect two Jira instances to Hipchat Server. When you connect one, the other one is un-linked/disconnected.
Cause
The two Jira Server instances you're trying to integrate with Hipchat Server have the same server ID. This could happen if one instance is a clone of the other so it will keep the same server ID.
Resolution
Change the server ID of one of the Jira instances and retry.