Cannot integrate Hipchat Server with two (or multiple) Jira Server instances

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Platform notice: Server and Data Center only. This article only applies to Atlassian products on the Server and Data Center platforms.

Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.

*Except Fisheye and Crucible

Problem

You are unable to connect two Jira instances to Hipchat Server. When you connect one, the other one is un-linked/disconnected.

Cause

The two Jira Server instances you're trying to integrate with Hipchat Server have the same server ID. This could happen if one instance is a clone of the other so it will keep the same server ID. 

Resolution

Change the server ID of one of the Jira instances and retry. 

 

Last modified on Nov 2, 2018

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