Connectivity issues when upgrading

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Platform Notice: Server and Data Center Only - This article only applies to Atlassian products on the server and data center platforms.

Problem

Connectivity issues when upgrading HipChat Server

Cause

There may be infrastructure issues in the customer environment like DNS resolution, outbound firewall configuration, or proxy configuration.

Solution

Verify outbound connectivity from the command line in HipChat Server with the following command:

wget https://s3.amazonaws.com/hipchat-server-stable/beta/hipchat.server.release

This may help you self identify if there are infrastructure issues like DNS resolution, outbound firewall configuration or proxy configuration.

Related pages

https://confluence.atlassian.com/hipchatkb/how-to-perform-offline-upgrades-in-hipchat-server-826878852.html

 

Last modified on May 12, 2016

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