Connectivity issues when upgrading
This article only applies to Atlassian's server products. Learn more about the differences between cloud and server.
Connectivity issues when upgrading HipChat Server
There may be infrastructure issues in the customer environment like DNS resolution, outbound firewall configuration, or proxy configuration.
Verify outbound connectivity from the command line in HipChat Server with the following command:
This may help you self identify if there are infrastructure issues like DNS resolution, outbound firewall configuration or proxy configuration.