Exporting chat history
This Knowledge Base article is written specifically for the Atlassian Cloud platform. It's not applicable to Atlassian Server customers.
Group admins can export the group's history to a ZIP archive that can be used as a backup file. Non-admins cannot export history.
Note: If you need programmatic access to your data, use our API to export your data, instead.
The archive contains the following:
- A list of all users
- A list of all rooms
- The chat history for all rooms (including URLs to uploaded files, but not the actual files)
The archive does not contain 1-1 chat history or files.
For more details on the archive file, see the data export format.
To export chat history:
- Go to www.hipchat.com and log in.
- Click Group admin > Data export.
- Click the Begin export button. It can take a few hours to export the data. When the export is finished, we'll send you an email with a link to securely download the archive.