Exporting chat history

This Knowledge Base article is written specifically for the Atlassian Cloud platform. It's not applicable to Atlassian Server customers.

Group admins can export the group's history  to a ZIP archive that can be used as a backup file. Non-admins cannot export history. 

Note: If you need programmatic access to your data, use our API  to export your data, instead. 

The archive contains the following:

  • A list of all users
  • A list of all rooms
  • The chat history for all rooms (including URLs to uploaded files, but not the actual files)

The archive does not contain 1-1 chat history or files. 
For more details on the archive file, see the data export format.
To export chat history:

  1. Go to www.hipchat.com and log in.
  2. Click Group admin > Data export.
  3. Click the Begin export button. It can take a few hours to export the data. When the export is finished, we'll send you an email with a link to securely download the archive.

Last modified on Feb 19, 2016

Was this helpful?

Yes
No
Provide feedback about this article

Not finding the help you need?

Ask the community

Powered by Confluence and Scroll Viewport.