Exporting chat history

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This Knowledge Base article is written specifically for the Atlassian Cloud platform. It's not applicable to Atlassian Server customers.

Group admins can export the group's history  to a ZIP archive that can be used as a backup file. Non-admins cannot export history. 

Note: If you need programmatic access to your data, use our API  to export your data, instead. 

The archive contains the following:

  • A list of all users
  • A list of all rooms
  • The chat history for all rooms (including URLs to uploaded files, but not the actual files)

The archive does not contain 1-1 chat history or files. 
For more details on the archive file, see the data export format.
To export chat history:

  1. Go to www.hipchat.com and log in.
  2. Click Group admin > Data export.
  3. Click the Begin export button. It can take a few hours to export the data. When the export is finished, we'll send you an email with a link to securely download the archive.

Last modified on Feb 19, 2016

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