Hipchat apps do not have image previews

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Platform notice: Server and Data Center only. This article only applies to Atlassian products on the Server and Data Center platforms.

Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.

*Except Fisheye and Crucible

The web app (also called the web client) allows you to override any warnings about SSL certificates (Hipchat Server generates a self-signed certificate on first boot) which will allow you to upload/view images and files.

However, the HipChat desktop apps allow you to override a warning about SSL but they will not have full functionality until a 'trusted' SSL certificate chain is installed in HipChat Server.

For the HipChat Windows/Linux apps, the client loads the root certificates from the OS level keystore. If you need to add a certificate from at the OS level for these platforms, see below:

To add a root level certificate on a mobile operating system:

After adding the root certificates, restart the device and log into HipChat. Previews should populate.

Last modified on May 1, 2019

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