Problem

• Hipchat client fails to connect with the following error - It looks like you're not connected to the Internet. check your network connection.
  

• The following stack trace appears in the client log:
   

  [00:07:05][virtual bool OnlineStatus::platformSpecificHasInternetConnectivity():38]org.freedesktop.NetworkManager interface is valid
  [00:07:05][void AbstractOnlineStatus::doSecondaryCheck(bool):189]Do secondary online check
  [00:07:05][void HipChatApplication::onInitialOnlineCheck(bool):302]HCA isInitOnline: false
  [00:07:05][void HipChatApplication::startOfflineWindow():139] start Offline Window
  Warning: [00:07:05][:0] Remote debugging server started successfully. Try pointing a Chromium-based browser to http://127.0.0.1:12345
  [00:07:11][virtual bool OnlineStatus::platformSpecificHasInternetConnectivity():38]org.freedesktop.NetworkManager interface is valid
  [00:07:11][void AbstractOnlineStatus::doSecondaryCheck(bool):189]Do secondary online check
  [00:07:15][void OfflineWindow::countTicks():49] offline window: still offline
  [00:07:15][virtual bool OnlineStatus::platformSpecificHasInternetConnectivity():38]org.freedesktop.NetworkManager interface is valid
  [00:07:15][void AbstractOnlineStatus::doSecondaryCheck(bool):189]Do secondary online check
  [00:07:18][virtual bool OnlineStatus::platformSpecificHasInternetConnectivity():38]org.freedesktop.NetworkManager interface is valid
  [00:07:18][void AbstractOnlineStatus::doSecondaryCheck(bool):189]Do secondary online check
  [00:07:25][void OfflineWindow::countTicks():49] offline window: still offline
  [00:07:25][virtual bool OnlineStatus::platformSpecificHasInternetConnectivity():38]org.freedesktop.NetworkManager interface is valid
  [00:07:25][void AbstractOnlineStatus::doSecondaryCheck(bool):189]Do secondary online check
  [00:07:25][virtual bool OnlineStatus::platformSpecificHasInternetConnectivity():38]org.freedesktop.NetworkManager interface is valid
  [00:07:25][void AbstractOnlineStatus::doSecondaryCheck(bool):189]Do secondary online check
  [00:07:32][virtual bool OnlineStatus::platformSpecificHasInternetConnectivity():38]org.freedesktop.NetworkManager interface is valid
  [00:07:32][void AbstractOnlineStatus::doSecondaryCheck(bool):189]Do secondary online check
  [00:07:35][void OfflineWindow::countTicks():49] offline window: still offline
  [00:07:35][virtual bool OnlineStatus::platformSpecificHasInternetConnectivity():38]org.freedesktop.NetworkManager interface is valid
  [00:07:35][void AbstractOnlineStatus::doSecondaryCheck(bool):189]Do secondary online check
  [00:07:39][virtual bool OnlineStatus::platformSpecificHasInternetConnectivity():38]org.freedesktop.NetworkManager interface is valid
  [00:07:39][void AbstractOnlineStatus::doSecondaryCheck(bool):189]Do secondary online check
  [00:07:45][void OfflineWindow::countTicks():49] offline window: still offline
  [00:07:45][virtual bool OnlineStatus::platformSpecificHasInternetConnectivity():38]org.freedesktop.NetworkManager interface is valid
  [00:07:45][void AbstractOnlineStatus::doSecondaryCheck(bool):189]Do secondary online check
  [00:07:46][virtual bool OnlineStatus::platformSpecificHasInternetConnectivity():38]org.freedesktop.NetworkManager interface is valid
  [00:07:46][void AbstractOnlineStatus::doSecondaryCheck(bool):189]Do secondary online check
  [00:07:53][virtual bool OnlineStatus::platformSpecificHasInternetConnectivity():38]org.freedesktop.NetworkManager interface is valid
  [00:07:53][void AbstractOnlineStatus::doSecondaryCheck(bool):189]Do secondary online check
  [00:07:55][void OfflineWindow::countTicks():49] offline window: still offline

Diagnosis

Environment

OS

• Ubuntu 16.04
• Ubuntu 14.04
• Ubuntu 12.04

Client

• Linux 4.0.1641
• Linux 4.30.3.1670

Network

• Machine is not connected to the internet (completely offline system)

Cause

Linux Hipchat client is using Network Manager to connect to the internet and it will fail if the user is not using network manager.

Workaround

• Disable the network manager by following this command:

  service network-manager stop

• Utilize the web client via https://<fqdn</chat URL