Hipchat Server displays Fatal error: Call to a member function when accessing the Web Interface
Platform notice: Server and Data Center only. This article only applies to Atlassian products on the Server and Data Center platforms.
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
This is for an outdated version of Hipchat Server
This article applies to a version of Hipchat Server which will be deprecated soon. After that period the version will no longer be supported.
You should upgrade to a more recent version of Hipchat Server as soon as you can to take advantage of new features, and security and bug fixes.
Problem
When accessing the Hipchat Server Web Interface a fatal error is thrown similar to:
- Fatal error: Call to a member function get_group() on a non-object in /hipchat-scm/web/application/controllers/application.php on line 952
The following appears in the nginx.err.log:
2015-10-13T20:12:47.390040+00:00 hipchat nginx-error: 2015/10/13 20:12:43 [error] 7263#0: *81730 FastCGI sent in stderr: "PHP message: PHP Fatal error: Call to a member function get_group() on a non-object in /hipchat-scm/web/application/controllers/application.php on line 952" while reading response header from upstream, client: 192.168.0.10, server: , request: "GET /server_admin/setup_welcome HTTP/1.1", upstream: "fastcgi://127.0.0.1:9000", host: "hipchat.yourdomain.com"Cause
This issue is caused when the setup wizard is not fully completed and a user drops connection.
Resolution
The fix requires you to log into the console and reset the owner user account back to defaults (admin@example.com). You then will be able to set-up the correct owner account during the startup wizard.
- SSH into your Hipchat Server
Issue the following command:
hipchat service --reset-owner=EMAIL- Navigate back to the Hipchat Server instance in a web browser and follow the startup wizard to set the new owner account.
If using Hipchat Server v1.3.5 or older, please use hipchat service --reset-login=EMAIL for step 2 above