Hipchat Server displays 'We've been notified and will fix this issue' when connecting through a web browser
Platform notice: Server and Data Center only. This article only applies to Atlassian products on the server and data center platforms.
This version of Hipchat Server is no longer supported
This article applies to a version of Hipchat Server which is beyond the Atlassian End of Life policy, and is no longer supported.
You should upgrade to a more recent version of Hipchat Server as soon as you can to take advantage of new features, and security and bug fixes. If possible, you should also consider deploying Hipchat Data Center instead.
Problem
- When trying to connect to https://hipchat.yourcompanyname.com, you face the error "Oops! We've been notified and will fix this issue as soon as we can".
- Users were not able to login to any Hipchat application on any devices.
Diagnosis
Environment
- Hipchat Server v1.3.5
- Application originally deployed earlier than 2015
Diagnostic Steps
Restarting Hipchat Server services with
HipChat upgrade --restartthrows the following error: Error: Please see /var/log/chef.log
The following error occurs in /var/log/chef.log:
Error: service name conflict, mysqld already defined in /var/run/mysqld/mysqld.pid
Cause
An existing configuration for the monit service conflicts with part of the upgrade process to Hipchat v1.3.5. This should only occur for Hipchat Servers deployed earlier than 2015 listed in HipChat Server 1.x Release Notes.
Resolution
Run the following commands to remove the conflicting configuration file and re-run the upgrade process:
sudo dont-blame-hipchat "rm -f /etc/monit.d/mysqld.monitrc"
hipchat upgrade --force-upgrade