Hipchat Server throws Fatal Error during Setup
Platform notice: Server and Data Center only. This article only applies to Atlassian products on the Server and Data Center platforms.
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
This version of Hipchat Server is no longer supported
This article applies to a version of Hipchat Server which is beyond the Atlassian End of Life policy, and is no longer supported.
You should upgrade to a more recent version of Hipchat Server as soon as you can to take advantage of new features, and security and bug fixes. If possible, you should also consider deploying Hipchat Data Center instead.
Problem
During initial setup of Hipchat Server, accessing the https://hipchat.example.com/server_admin/setup_welcome page displays an error message stating:
Fatal error: Call to a member function get_group() on a non-object in /hipchat-scm/web/application/controllers/application.php on line ###
This prevents further configuration through the web interface.
The following appears in the nginx.log and nginx.err.log:
PHP message: PHP Fatal error: Call to a member function get_group() on a non-object
in /hipchat-scm/web/application/controllers/application.php on line 937" while
reading response header from upstream, client: <ipAddress>, server: ,
request: "GET /server_admin/setup_welcome HTTP/1.1", upstream: "fastcgi://127.0.0.1:9000", host: "<ipAddress>"
Diagnosis
Diagnostic Steps
- Configuration has been successfully started through the web interface, but is/was not completed
Workaround
Disable the setup wizard by logging into the Hipchat Server command line interface and run the following command:
hipchat service --disable-setup-wizardLog into the web interface to continue configuring the Hipchat Server OR Complete the Hipchat Server configuration using the command line interface:
Typing
hipchatat the command line will provide a list of available inputs.The default username and password will be set to admin@example.com with a password of hipchat123!. We recommend changing this as soon as possible.