Hipchat Server upgrade fails with cannot execute binary file

Still need help?

The Atlassian Community is here for you.

Ask the community

Platform notice: Server and Data Center only. This article only applies to Atlassian products on the server and data center platforms.

This is for an outdated version of Hipchat Server

 This article applies to a version of Hipchat Server which will be deprecated soon. After that period the version will no longer be supported.

When will my version be deprecated?

The following versions have been deprecated:

  • Hipchat Server 1.3 (EOL Date: Aug 17, 2017)
  • Hipchat Server 2.0 (EOL Date: Jun 17, 2018)
  • Hipchat Server 2.1 (EOL Date: Dec 8, 2018)

The following version will be deprecated soon:

  • Hipchat Server 2.2 (EOL Date: May 30, 2019)

You can read more about Atlassian's End of Life policy here.

You should upgrade to a more recent version of Hipchat Server as soon as you can to take advantage of new features, and security and bug fixes.



When upgrading Hipchat Server, the upgrade fails to complete with the following error in the /var/log/hipchat/update.log file:

The following appears in the /var/log/hipchat/update.log

STDOUT: Setting up ca-certificates-java (20130815ubuntu1) ...
Processing triggers for ca-certificates (20160104ubuntu0.14.04.1) ...
Updating certificates in /etc/ssl/certs... 0 added, 0 removed; done.
Running hooks in /etc/ca-certificates/update.d....E: /etc/ca-certificates/update.d/jks-keystore exited with code 2.
STDERR: /var/lib/dpkg/info/ca-certificates-java.postinst: line 12: .: /etc/default/cacerts: cannot execute binary file
dpkg: error processing package ca-certificates-java (--configure):
 subprocess installed post-installation script returned error exit status 126
/etc/ca-certificates/update.d/jks-keystore: 4: /etc/default/cacerts: Syntax error: Unterminated quoted string
Errors were encountered while processing:



  • Upgrading to Hipchat Server 2.0 build 2.0.4


While upgrading packages, the /etc/default/cacerts file is identified as binary, rather than ASCII/text, causing the package update to fail.


  1. Log into the Hipchat Server terminal/command-line interface
  2. Run the following commands:

    sudo dont-blame-hipchat
    mv /etc/default/cacerts /home/admin/cacerts.bak
    /var/lib/dpkg/info/ca-certificates-java.postinst configure
    dpkg --configure -a
    hipchat upgrade --offline

    (info) If upgrading from build 1.3.x to build 2.x, you will need to reboot the Hipchat Server virtual machine in order to complete a successful upgrade. Please be sure to backup/snapshot the system before rebooting, just in case.

If the upgrade is still failing, please contact Hipchat Server support for further assistance.


Last modified on Nov 2, 2018

Was this helpful?

Provide feedback about this article
Powered by Confluence and Scroll Viewport.