Hipchat Server /var/log is full
Platform notice: Server and Data Center only. This article only applies to Atlassian products on the server and data center platforms.
When Hipchat Server's /var/log/ is full, it will cause some problems including, but not limited to:
- Hipchat Server is inaccessible:
If the Hipchat Server is still accessible, users may encounter problems when authenticating. In the /var/log/hipchat/web.log, for example, the admin may see database connection failures:
Uncaught Kohana_Database_Exception: There was an error connecting to the database: No such file or directory in file /hipchat-scm/web/system/libraries/Database.php on line 218\n\n0: /hipchat-scm/web/system/libraries/Database.php:1172 -> connect()\n1:
- Log in to the Hipchat Server's command line and execute the df -h command to check the disk space utilization.
Alternatively, viewing the /var/log/hipchat/runtime.log clearly shows that the /var/log filesystem has reached 100% capacity:
+ df -m Filesystem 1M-blocks Used Available Use% Mounted on /dev/sda6 11844 6496 4746 58% / udev 3982 1 3982 1% /dev tmpfs 799 1 799 1% /run none 5 0 5 0% /run/lock none 3993 0 3993 0% /run/shm /dev/sda1 720 62 622 10% /boot /dev/mapper/chat_history_vg-chat_history 10076 422 9143 5% /chat_history /dev/mapper/file_store_vg-file_store 40314 1000 37266 3% /file_store /dev/sda7 3934 3816 0 100% /var/log
The disk partition mounted on /var/log is full
Refer to this article: Hipchat Server disk space is full. You can either:
- Increase the size of the storage volumes per our documentation for Increasing disk capacity
Investigate the disk space utilization on the server and remove large files/directories or purge the logs (hipchat logs -p) followed by services restart (hipchat service --restart)
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