Hipchat Server Web Interface Inaccessible and Shows a "Services Starting" Message
Platform notice: Server and Data Center only. This article only applies to Atlassian products on the Server and Data Center platforms.
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
This is for an outdated version of Hipchat Server
This article applies to a version of Hipchat Server which will be deprecated soon. After that period the version will no longer be supported.
You should upgrade to a more recent version of Hipchat Server as soon as you can to take advantage of new features, and security and bug fixes.
Problem
The Web Interface of the Hipchat Server is inaccessible. The message "Services Starting" appears without further progress.
The following appears in the /var/log/redis-stats.log
Short read or OOM loading DB. Unrecoverable error, aborting now.Diagnosis
Diagnostic Steps
Check if the server's disk is full. Disk space can be checked from the server by logging into the server's command line terminal and running:
df -hA full disk from the command above will look similar to this:
Filesystem Size Used Avail Use% Mounted on /dev/sda6 59G 59G 0G 100% /
Cause
If the disk gets full, the Redis persistence cache can become corrupted and the service is unable to start.
Resolution
- Clear up or increase disk space. Please see the following article for tips on how to proceed:
- Once the disk space issue is resolved, stop the Redis service by gaining root and stopping the Redis service. The following commands will accomplish this:
sudo dont-blame-hipchat service redisserver stop Still as the root user, backup and then remove the following files:
/usr/local/var/lib/redis/dump-stats.rdb /file_store/redis/dump.rdbStart the Redis and Redis Stats service:
service redisserver start service redisstats start- Attempt to log back in to the Hipchat Server Web Interface.