How do I change my email address?

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Problem

When going to the  Edit Profile section of your account, the Email field is greyed out and not editable.

Resolution

For enhanced account security, changes to the Email field now require password verification, and can be done through the Change Credentials section. 

Starting on the Edit Profile page, do the following:
 

  1. Click the Change Credentials link under Account Settings
  2. Enter the new address you will use in the Email field
  3. Enter your password in the Current Password field
  4. Click Save 

Note

Any changes to a users email address will require an account confirmation. An Account activation instructions email will be sent to the new email address, and you must click the Join us on Hipchat link to confirm the change.

DescriptionWhen going to the  Edit Profile  section of your account, the Email field is greyed out and not editable.
ProductHipchat
PlatformCloud, Server
Last modified on Feb 15, 2019

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