How to identify and change the Owner user in Hipchat Server

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Platform notice: Server and Data Center only. This article only applies to Atlassian products on the Server and Data Center platforms.

Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.

*Except Fisheye and Crucible


Hipchat Server has a user role called the 'Owner' - this is typically the person who installed Hipchat Server. As described in Managing your Group, this role is the only one capable of modifying settings such as:

This article describes how to identify which user was set as the 'Owner' in a Hipchat Server environment and how to change it.

Table of contents



The 'Owner' user can be identified in a number of ways, which are outlined below, from easiest to most advanced.

Through the web interface

The 'Owner' is listed in the role column after logging into Hipchat Server as an administrator and navigating to Group Admin > Users:

The 'Owner' is also listed under Group Admin >> Group info when logged in as an administrator :

Only the group owner can transfer ownership through the UI:

  • Go to Group admin > Users
  • Select a user
  • Click Transfer Ownership and confirm

Through the REST API

Hipchat has an extensive list of REST API endpoints, including view_group. After generating a personal API token with the 'View Group' scope, this endpoint can be called to determine the 'Owner' user:


This will generate a JSON blob including the 'Owner' user:

    "avatar_url": null, 
    "domain": null, 
    "id": 1, 
    "links": {
        "self": ""
    "name": "Example Server", 
    "owner": {
        "id": 1, 
        "links": {
            "self": ""
        "mention_name": "LarkMonteroOwner", 
        "name": "Lark Montero", 
        "version": "TVDII6KX"
    "plan": {
        "id": 1, 
        "type": "premium"
    "statistics": {
        "links": {
            "self": ""
    "subdomain": "default"

The group owner cannot be changed via the API. 

Through the database

Reach out the Hipchat Server Support team. 

Reset owner email address through the command-line

hipchat service -r EMAIL, --reset-owner=EMAIL

Reset the owner admin account email address used to login to the web interface, for example:

hipchat service -r always resets the email of the user with id=1, which might not be the owner of the instance in case ownership was transferred before via the UI or the database. HCPUB-3079 - Getting issue details... STATUS is logged to fix this issue.







Last modified on Nov 2, 2018

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