Loading user presence status or chat history is very slow on iOS devices (iPhone and iPad)
Platform notice: Server and Data Center only. This article only applies to Atlassian products on the server and data center platforms.
This is for an outdated version of Hipchat Server
This article applies to a version of Hipchat Server which will be deprecated soon. After that period the version will no longer be supported.
You should upgrade to a more recent version of Hipchat Server as soon as you can to take advantage of new features, and security and bug fixes.
Problem
The iOS app running on an iPhone or iPad takes minutes to load the following:
- initial user presence statuses
- user presence statuses changes
- chat history in rooms and 1-on-1 conversations
Diagnosis
Environment
- Hipchat Server 2.2.4
- Hipchat for iOS v3.16.2
Diagnostic Steps
Run an SSL check against your Hipchat Server FQDN from your Hipchat Server and verify that your certificate chain is invalid:
openssl s_client -showcerts -connect <your_hipchat_url>:443 -CApath /etc/ssl/- Disabling Require certificate validation doesn't let you get to the login screen.
Cause
You don't have a valid SSL certificate installed in your Hipchat Server.
Resolution
Install a valid SSL certificate in Hipchat Server, refer to Hipchat Server SSL Installation and Troubleshooting Guide to learn more about the errors and how to fix them.