Problem

After VM reboot, no users are able to login.

All users are presented with a message stating their email/password combination is wrong: 
The email and password you entered don't match.

Diagnosis

Environment

• This issue is isolated to the VMware environment and doesn't occur on an AWS deployment. 
• This issue is only impacting the 3.1.1 and 3.1.2 OVAs. 

Diagnostic Steps

• Review your mounted disks using the mount command. 

• Review the Tomcat log /opt/atlassian/crowd/apache-tomcat/logs/catalina.out for the following exception:

  2017-12-28 11:05:26,526 localhost-startStop-1 ERROR [crowd.console.listener.BootstrapLoaderListener] An error was encountered while starting Crowd (see below): 
  Could not create shared home directory at /etc/crowd/shared
  java.lang.RuntimeException: Could not create shared home directory at /etc/crowd/shared

• Review the content of the folder /etc/crowd/:

  ll /etc/crowd/

Cause

• Login fails because Crowd wasn't started properly as indicated by the error above.
• The startup error occurs because /etc/crowd/shared is a dead symbolic link to /file_store/shared/crowd/shared.
• /file_store/shared/crowd/shared is absent because /file_store/shared is not mounted. 
• This is a consequence of  HCPUB-3726 - Getting issue details... STATUS

Workaround

1. Follow the workaround steps documented in  HCPUB-3726 - Getting issue details... STATUS  to mount /file_store/shared and add it to the fstab. 

2. Restart Crowd: 

   service crowd restart

Resolution

The resolution of  HCPUB-3726 - Getting issue details... STATUS  will make this issue obsolete.