Mixed content generates a blank 'Configure' tab for the Jira integration in Hipchat Server.
Platform notice: Server and Data Center only. This article only applies to Atlassian products on the Server and Data Center platforms.
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Problem
When navigating to the Jira integration page on Hipchat Server, the 'Configure' tab is blank and nothing is displayed. See screen shot below:
Diagnosis
Environment
- Jira Server is using HTTP and not HTTPS
- Capture a HAR file while reproducing the issue and you will see the following result:
Cause
- There is mixed content causing problems displaying the iframe on the browser.
- When Jira is served as HTTP, the browser does not want to display an iframe within it (in this case the "Configure" tab) to an HTTP site because Hipchat is served as HTTPS instead (Hipchat Server is pre-bundled with a self-signed certificate and accessed through HTTPS).
Workaround
If you're accessing Hipchat from Chrome browser, click on the shield on the right of the address bar and "allowed unsafe scripts". Alternatively, if there's a plan to configure SSL certificate on Jira, the issue will be resolved too as the content will be considered as secured.
For steps to unblock mixed content on other browsers, refer to Browser settings: Display mixed content with Google Chrome, Internet Explorer or Firefox.