Rooms were deleted/vanished/disappeared with no apparent reason
Platform notice: Server and Data Center only. This article only applies to Atlassian products on the Server and Data Center platforms.
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Problem
One or many Hipchat room(s) cannot be found. They are not visible from the Hipchat client nor are they visible from the web interface via https://<fqdn>/rooms.
The Hipchat Server admins and room owners did not delete any of the rooms.
The following is written to /var/log/hipchat/coral.log:
2016-10-19T15:40:28.468411+00:00 hipchat coral-2: [/room/167#REQBqFKyj] Room rid-1_its_tickets has been deletedCause
If the Ephemeral Rooms add-on installed, this is most likely the root cause. There's a bug with the server version of the add-on whereby it deletes rooms that were legitimately created by users. This is contradictory with the add-on description:
Ephemeral Rooms adds the new /quickchat slash command allowing you to @-mention a handful of users from anywhere and have a private room automatically created with invites sent to the users you named. After everyone leaves, the room self-destructs.
Resolution
Don't worry, the room can still be recovered as long as a new room with the same name is not created. If a new room with the same name is created, the old room will lose all its history.
The add-on has been temporarily removed from Atlassian Marketplace and Atlassian has contacted the add-on developer to fix the bug. The add-on will be available again as soon as the bug is fixed and validated.
Please contact Atlassian Support to get guidance on how to restore the deleted room(s).