Sending Linux Client Logs to Support

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This article explains how to enable logging in the Linux Hipchat client (4.0 and later) and how to send the logs to Hipchat Support.

Sometimes Hipchat Support needs additional information from the Hipchat client that is experiencing issues. Not all bugs are duplicatable, and oftentimes we can capture information that is helpful in troubleshooting and fixing bugs through logging.


Start Hipchat from the command-line

When Hipchat is started from the command line, logging is printed to STDOUT by default. You can write this output to a file which you can then send to support.

  1. Open the command line.
  2. Type hipchat4 > ~/Desktop/HipChatLog.txt
     (info) This will start Hipchat and create a file on your desktop called "HipchatLog.txt" which contains any relevant logs of the actions performed in this Hipchat session.

Generate and send the log file

  1. Log in to Hipchat and try to duplicate the behavior that you want to capture in the logs.
  2. After the behavior happens, locate the file in the location that you had specified when you started Hipchat via the command-line.
  3. Remove any sensitive data from the log file. (See What's included in the log?)
  4. Add the log file to your Hipchat Support ticket.

What's included in the log? 

These logs will capture what the application is doing in the background. This helps Hipchat Support in finding, troubleshooting, and fixing bugs.

PLEASE NOTE: While most of the chat data will be stripped from the logs, some chat history and message data for messages sent and received could still remain. If there is sensitive information, please either avoid participating in those chats while logging is active, or go through the logs and check to make sure that the sensitive data is removed before sending them over to us.



Last modified on Jan 19, 2018

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