"Something Went Wrong" Error when logging in with OneLogin

Still need help?

The Atlassian Community is here for you.

Ask the community

Platform notice: Server and Data Center only. This article only applies to Atlassian products on the Server and Data Center platforms.

Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.

*Except Fisheye and Crucible


When selecting the Log in with OneLogin option on Hipchat Server, the following error is observed. 



  • Hipchat Server or Data Center using SAML for user management.
  • SAML was configured using the instructions at Set up SSO with OneLogin.


  • No entries in the Hipchat Server's  /var/log/hipchat/web.log related to SAML login failures. 


  • The user account was not added to SAML app in OneLogin.


To add apps to users one at a time:

  • Go to Users > All Users.
  • Select a user.
  • Go to the Applications tab and click the + plus sign to assign an app to the user.
  • Once completed, verify that the user can Log in with OneLogin successfully.

Last modified on Jan 19, 2018

Was this helpful?

Provide feedback about this article
Powered by Confluence and Scroll Viewport.