The MSI client installation is incomplete

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Problem

The Hipchat Windows client installation was executed using a .msi package but doesn't seem to be complete. The symptoms that may be observed are:

  • Files are copied and some registry keys are registered but not all. 
  • The icons are missing and the installation is not registered as installed in the registry. 
  • Hipchat is not visible in the Add or Remove Programs list of Control Panel.
  • The Hipchat icon is not visible on the Windows desktop. 

Diagnosis

According to Microsoft, this applies to:

  • Windows Installer 5.0 on Windows Server 2012, Windows 8, Windows Server 2008 R2 or Windows 7
  • Windows Installer 4.0 or Windows Installer 4.5 on Windows Server 2008 or Windows Vista
  • Windows Installer on Windows Server 2003 or Windows XP

Cause

The ARPSYSTEMCOMPONENT and ALLUSERS installation properties were not set properly prior to the installation. 

Resolution

  • Set ARPSYSTEMCOMPONENT=0. For more information about the role of this parameter, visit ARPSYSTEMCOMPONENT property.
  • Set ALLUSERS=2. For more information about this properly, visit ALLUSERS property.
  • Re-distribute/install Hipchat. 

 

Last modified on Jan 19, 2018

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